The Government announced today (May 1) that the first batch of Phase 3 services of the Trade Single Window (TSW) has been launched, smoothly replacing the Road Cargo System (ROCARS) for the submission of advance cargo information (road) by the trade.

     The TSW provides a one-stop electronic platform for trade members to lodge business-to-government trade documents for trade declarations and cargo clearances. The TSW streamlines trade document submissions, helping traders save time and costs. The TSW Phase 3 services are rolling out in three batches starting today. The first batch of services covers the advance cargo information (road) service previously provided by ROCARS.

     User data of the former ROCARS have been automatically migrated to the TSW system. Users are not required to re-register and may log in with their original accounts for a seamless transition to the TSW service.

     A Government spokesman said, “The full implementation of the TSW will help promote the digitalisation of trade processes, enhance customs clearance efficiency, and further strengthen Hong Kong’s competitiveness as an international trade centre and logistics hub.”

     To facilitate the smooth transition of the trade to the TSW Phase 3 services, the Customs and Excise Department (C&ED) has stepped up support measures, including deploying additional staff at land boundary control points to provide on-site assistance to cross-boundary truck drivers, and enhancing hotline services. The C&ED will continue to maintain close liaison with the trade to assist them in adapting to the new system. For enquiries, please contact the Office of the Trade Single Window Operation of the C&ED at 2117 3348 or by email to enquiry@tradesinglewindow.hk.