Tag Archives: China

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Hospital Authority Patient Experience Survey period extended

The following is issued on behalf of the Hospital Authority:

     The Hospital Authority (HA) commissioned the Jockey Club School of Public Health and Primary Care of the Chinese University of Hong Kong (JCSPHPC) to launch a Patient Experience Survey at its 26 Specialist Outpatient Clinics (SOPCs) with an aim of gaining a better understanding of patients’ experiences, feelings and feedback on receiving SOPC services for the purpose of continuous service improvement from the patients’ perspective.
 
     The spokesperson for the HA said, “Patients attending the selected SOPCs have been randomly recruited for a telephone interview and the Survey covers important aspects including (1) Efficiency, (2) Environment and Facilities, (3) Doctor-patient Relations, and (4) Feedback Handling. The Survey was planned to be completed by December last year. Having enhanced the patient consent-seeking process and reviewed the Survey progress, the survey period has been extended to April 2019.
 
     “Patients who have attended any of the selected 26 SOPCs will be randomly selected and invited by the HA before April 2019 to take part in the Survey. Patients’ consent will be sought before transfer of any personal data to the JCSPHPC. Staff of the JCSPHPC will contact the patients who agreed to participate at a later time for a detailed telephone interview. Personal data provided will be handled in strict confidence and patients are free to withdraw at any time from the Survey if they change their mind.”
 
     The HA appeals to patients to actively participate in the Survey and the spokesperson stressed that healthcare staff have to understand patients’ needs and their perspectives on service quality for continuous service improvement. The views expressed by patients will help the HA shape service directions and plan improvement measures to continuously enhance healthcare quality in public hospitals. read more

East Asia

Suspected MERS case reported

     The Centre for Health Protection (CHP) of the Department of Health today (January 3) reported a suspected case of Middle East Respiratory Syndrome (MERS), and again urged the public to pay special attention to safety during travel, taking due consideration of the health risks in the places they visit. The case is detailed below:
 

Sex Female
Age 37
Affected area involved Dubai, United Arab Emirates
High-risk exposure Nil
Hospital Princess Margaret Hospital
Condition Stable
MERS-Coronavirus preliminary test result Negative

     “Travellers to the Middle East should avoid going to farms, barns or markets with camels; avoid contact with sick persons and animals, especially camels, birds or poultry; and avoid unnecessary visits to healthcare facilities. We strongly advise travel agents organising tours to the Middle East to abstain from arranging camel rides and activities involving direct contact with camels, which are known risk factors for acquiring MERS Coronavirus (MERS-CoV),” a spokesman for the CHP said.

     Locally, the CHP’s surveillance with public and private hospitals, with practising doctors and at boundary control points is firmly in place. Inbound travellers and members of the public who recently visited the Middle East and developed fever or lower respiratory symptoms within 14 days will be classified as suspected MERS cases. They will be taken to public hospitals for isolation and management until their specimens test negative for MERS-CoV.

     Travellers to affected areas should maintain vigilance, adopt appropriate health precautions and take heed of personal, food and environmental hygiene. The public may visit the MERS pages of the CHP and its Travel Health Service, MERS statistics in affected areas, the CHP’s Facebook Page and YouTube Channel, and the World Health Organization’s latest news for more information and health advice. Tour leaders and tour guides operating overseas tours are advised to refer to the CHP’s health advice on MERS. read more

East Asia