Progress in the handling of banking complaints by HKMA

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The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (March 15) the progress made in its handling of banking complaints received as at end-February 2019. Banking complaints include cases concerning general banking services and conduct-related issues.

     In February 2019, 127 cases were received and the handling of 145 cases was completed.  As at end-February, the handling of 442 cases was in progress. 

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

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