Let us know what you think: EUIPO User Satisfaction Survey launched today

January 15, 2018 About the EUIPO

Let us know what you think: EUIPO User Satisfaction Survey launched today

Every year EUIPO carries out a satisfaction survey to identify goals and priorities for improvement, as well as to assess the satisfaction of our users with the services we provide.

The 2017 user satisfaction survey is sent via e-mail to the users of EUIPO’s services. These users will receive an e-mail with a link to a secure web-based questionnaire from the market research agency Berent which is carrying out this survey on behalf of the EUIPO. The questionnaire can be completed in any of the five working languages of the Office (English, Spanish, German, French and Italian) with a deadline of 4 February

This survey helps us to get a clear picture of how our users see EUIPO, what they think of the Office and the services we provide in various areas including:

  • Legal practice
  • Online tools
  • Community trade mark registration
  • Community design registration
  • Customer and information services

More on our quality management system

User feedback is paramount in all of EUIPO´s activities. That is why our quality management policy is based on ISO 9001, an international standard for which organisations need to demonstrate their ability to meet user expectations and establish continual improvement procedures.

We have been measuring levels of satisfaction with our services and decisions relating to the registration of trade marks and designs since 2005.

More information on EUIPO´s management system standards.

 




Let us know what you think: EUIPO User Satisfaction Survey launched today

January 15, 2018 About the EUIPO

Let us know what you think: EUIPO User Satisfaction Survey launched today

Every year EUIPO carries out a satisfaction survey to identify goals and priorities for improvement, as well as to assess the satisfaction of our users with the services we provide.

The 2017 user satisfaction survey is sent via e-mail to the users of EUIPO’s services. These users will receive an e-mail with a link to a secure web-based questionnaire from the market research agency Berent which is carrying out this survey on behalf of the EUIPO. The questionnaire can be completed in any of the five working languages of the Office (English, Spanish, German, French and Italian) with a deadline of 4 February

This survey helps us to get a clear picture of how our users see EUIPO, what they think of the Office and the services we provide in various areas including:

  • Legal practice
  • Online tools
  • Community trade mark registration
  • Community design registration
  • Customer and information services

More on our quality management system

User feedback is paramount in all of EUIPO´s activities. That is why our quality management policy is based on ISO 9001, an international standard for which organisations need to demonstrate their ability to meet user expectations and establish continual improvement procedures.

We have been measuring levels of satisfaction with our services and decisions relating to the registration of trade marks and designs since 2005.

More information on EUIPO´s management system standards.

 




EU Bank commits support for new UN strategy and welcomes reform plans

  • Werner Hoyer, President of the European Investment Bank (EIB), meets with UN Secretary General António Guterres in New York to discuss cooperation and the importance of multilateral action.
  • EIB pledges support for reaching Sustainable Development Goals under the new UN strategy with proposals to strengthen impact

Werner Hoyer who heads the world‘s largest multilateral lender, is in New York this week for key discussions at the United Nations aimed at supporting international development efforts. Apart from senior representatives of UN agencies, the head of the EU Bank is meeting UN Secretary General António Guterres today to reaffirm the importance of multilateralism and give the EU Bank’s explicit support for the new UN strategy which underlines the importance of partnership with International Financial Institutions like the EIB.

Ahead of the meeting with UNSG Guterres, EIB President Werner Hoyer said: “The EIB Group and the United Nations are guided by the same goal: to improve people’s lives and eradicate poverty by building resilience and stability. Our two institutions and fellow multilateral actors have a major role and responsibility in this task. At a time when multilateralism is being questioned in some quarters, I am in New York to reaffirm the EU Bank‘s support for the UN‘s new strategy and the reforms proposed by Secretary General Guterres.”

Dr Hoyer added, “We all need to inject new rigour and efficiency into the job of development. There isn’t enough public money in the world to achieve the Sustainable Development Goals without strong support from private capital. Global partnerships are key to success. We are looking closely at our own instruments to bring about a new paradigm for development, building on the EU Bank’s strong track record in leveraging private investments. We want to work closely with the UN, other EU institutions, national governments, and partners everywhere to enhance the impact of our financing. We will also discuss new kinds of bonds linked to the achievement of Sustainable Development Goals in the same way as Green Bonds, first launched by the EIB in 2007, have become a crucial asset in catalysing investment for climate action and the environment. We are keen to explore how we can offer more support to the UN and further our existing partnerships with its agencies.“

“We greatly appreciate the role of the European Union and its financing arm, the EIB. With our two institutions working together, there are great gains to be made in mobilizing private sector support for sustainable and inclusive development”, said UN Secretary General António Guterres.

Discussions between Dr Hoyer and UN representatives this week are also expected to focus on proposals from the European Investment Bank to improve its own delivery of European and international development goals – the UN Sustainable Development Goals (SDGs) in particular. The EIB president is laying out how these efforts can be supported through a dedicated EIB Group subsidiary pulling together the EU Bank’s financing for development and possible new SDG-focused EIB bonds. These initiatives will be discussed and developed in the course of 2018.

Examples of EIB initiatives in development

One example of how the EIB and the UN agencies have been able to complement each other is the Early Recovery Programme in Ukraine, which is already helping thousands of displaced persons and the communities hosting them. In this case, as in many others, multilateralism was paramount for the success of the initiative. Under the initiative the EIB provided loan financing of EUR 200 million while UNDP supported the final beneficiaries, provided for project monitoring and anti-corruption services through a grant. The programme finances approximately 1,000 social infrastructure projects that are of benefit to Internally Displaced Peoples or the communities that are hosting them. The valuable local presence of UNDP and their offices enabled the EIB to develop good relations with local authorities and security services immediately.

The ACP migration package
The ACP migration package aims to tackle the root causes of migration, through a development and financing model targeted particularly at Sub Saharan Africa. The ACP migration package takes in the entire range of projects, from public sector infrastructure (the platforms upon which the private sector is built) through expanding our resources for impact investment by turning the ACP Impact Financing Envelope into a EUR 800m revolving fund. This opens up the EIB for more projects like Senegal River Valley Rice, Africa Mobile Networks, Boost Africa and Novastar. This way, the EIB can reach more people at the base of the pyramid than ever before, but also reach more socially-directed funds, entrepreneurs, start-ups and essential service providers. The ACP migration package is about creating opportunity, in this regard. http://www.eib.org/projects/regions/acp/applying-for-loan/investment-facility/index.htm 

Economic Resilience Initiative 
The Economic Resilience Initiative was requested by European Union leaders in 2016 .  Focused on the Western Balkans and Europe’s Southern Neighbourhood, which covers North Africa and the Middle East, the initiative is substantially increasing  EIB financing in these regions: an extra  EUR 6 billion in addition to the EUR 7.5 billion already planned.

It will combine support for the private sector, particularly for young people and women, with more investment in socially important sectors like water, health and education. The Bank estimates this additional financing would trigger around EUR 15 billion in additional investments from 2016 to 2020, taking the total EIB mobilisation of investment in the regions to some EUR 35 billion to 2020. http://www.eib.org/projects/initiatives/resilience-initiative/index

UNDP /EIB Group Memorandums of Understanding

September 2016http://www.eib.org/infocentre/press/releases/all/2016/2016-228-new-undp-eib-accord-signed-to-boost-cooperation-to-reach-global-goals.htm

September 2017:
The United Nations Development Programme (UNDP) and the European Investment Fund (EIF), part of the EIB Group, signed a Memorandum of Understanding (MoU) boosting cooperation between the two institutions last year. The MoU emphasises the role small and medium size enterprises (SMEs) will play in achieving the Sustainable Development Goals (SDGs). Through UNDP’s SDG Impact Finance initiative (UNSIF) and other efforts UNDP and the EIF will cooperate to support the SDGs and address global challenges such as international migration and refugees, by leveraging the private and philanthropic sectors, and utilising a broad range of financial instruments. http://www.undp.org/content/undp/en/home/news-centre/news/2017/09/20/european-investment-fund-undp-accord-to-boost-cooperation-to-achieve-global-goals.html




Main topics and media events 15 – 28 January 2018

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Daily News 12 / 01 / 2018

Visit of the College of Commissioners to Sofia: Bulgarian Presidency begins with €100 million Juncker Plan loan for agri-pharma business Huvepharma

Yesterday evening President Juncker and the College participated in the opening ceremony of the Bulgarian Presidency of the EU, with Prime Minister Borissov, President Radev, Minister in charge of the Bulgarian Presidency Lilyana Pavlova, President Tusk and President Tajani. President Juncker delivered a speech in which he said: “You can count on us (…) because your place is in Europe. And your place is in Schengen. And your place is in the euro. We will work for that. The Commission will be by Bulgaria’s side: united we stand strong and united we will stand.”(watch the opening ceremony on EbS+) The ceremony was followed by a working dinner, hosted by President Borissov. The visit of the College of Commissioners continues today. This morning President Juncker and Prime Minister Borissov witnessed the signing of a new European Investment Bank (EIB) loan of €100 million with Bulgarian agri-pharma business Huvepharma to finance a boost in production levels and research and development (R&D) in the area of animal health. The loan is guaranteed by the European Fund for Strategic Investments (EFSI), the central pillar of the Investment Plan for Europe, the Juncker Plan. The deal was signed by Commission Vice-President Jyrki Katainen, Agriculture Minister of Bulgaria Rumen Porodzanov, EIB Vice-President Andrew McDowell and Kiril Domuschiev, Chief Executive Officer of Biovet’s parent company Huvepharma. (For more information about the EFSI project and the latest Investment Plan results see the Investment Plan website). Speaking about the deal in his press conference with Prime Minister Borissov this morning, President Juncker said: “This will not only create 200 jobs locally but will also reinforce Europe’s leading position in the global animal health sector. To me this not only shows this country’s potential but it shows that Bulgaria is a leader in Europe.” President Juncker also underlined the importance of the upcoming Bulgarian Presidency in the delivery on our Roadmap for a more united, stronger and more democratic Union, and in finding consensus in the ongoing legislative proposals. On Bulgaria’s prospects of joining the euro, President Juncker said: “Bulgaria is on the right track. Government debt is, with clearly below 30%, one of the lowest of the European Union and of the eurozone, budget deficit is an unknown term in this country, unemployment is falling, which also shows that bigger improvements have been made concerning real convergence in Bulgaria. (…) I am of the opinion that Bulgaria should join the ERMII as quickly as possible.” (For more information: Margaritis Schinas – Tel.: +32 229 60524; Mina Andreeva – Tel.: +32 229 91382; Annika Breidthardt – Tel.: +32 229 56153; Siobhán Millbright – Tel.: +32 229 57361)

 

Payment services: Consumers to benefit from cheaper, safer and more innovative electronic payments

The revised Payment Services Directive (PSD2), which will apply as of 13 January 2018, aims to modernise Europe’s payment services to the benefit of both consumers and businesses, so as to keep pace with this rapidly evolving market. Valdis Dombrovskis, Vice-President responsible for Financial Stability, Financial Services and Capital Markets Union said. “This legislation is another step towards a digital single market in the EU. It will promote the development of innovative online and mobile payments, which will benefit the economy and growth. With PSD2 becoming applicable, we are banning surcharges for consumer debit and credit card payments. This could save more than €550 million per year for EU consumers. Consumers will also be better protected when they make payments.” The new rules will be applicable as of 13 January 2018 through provisions that Member States have introduced in their national laws in compliance with the EU legislation. The Commission calls on Member States who have not yet transposed the Directive, to do so as a matter of urgency. For more information please see the full press release and MEMO available online (For more information: Vanessa Mock – Tel.: +32 229 56194; Letizia Lupini – Tel.: +32 229 51958)

Next steps against fake news: High-Level Expert Group to tackle disinformation meets for the first time 

As announced in November 2017, the High-Level Expert Group appointed to advise the European Commission on how to tackle the spread of online disinformation will meet for the first time next Monday 15 January at 10:00. The High-Level Expert Group will contribute to the development of an EU-level strategy on how to tackle this phenomenon, to be presented in spring 2018. Following the Commission’s call for application last November, the Commission received over 300 applications for the group. The experts will advise the Commission on scoping the phenomenon, defining the roles and responsibilities of relevant stakeholders, grasping the international dimension, taking stock of the positions at stake, and formulating recommendations. The selection of members ensures a wide participation of expertise, a balanced geographical representation, gender balance, and a balanced view of both social media platforms and media organisations, civil society organisation and experts such as journalists and academia. The procedure has followed the usual rules for selection of expert groups of the Commission. The final list of participants can be found here. Mandated by President Juncker, Commissioner Mariya Gabriel launched the initiative in November 2017 together with a public consultationopen until 23 February. On Monday 15 January, she will hold a press point at 11:00 which can be followed live on EbS. In establishing the group, the Commission has worked closely with the EEAS East Stratcom Task Force, which was set up by the High Representative/Vice-President Federica Mogherini in 2015 to address disinformation activities by external actors. You can find more information about the High-Level Expert Group’s work here, as well as in a press release and in Commissioner Gabriel’s speech. (For more information: Nathalie Vandystadt – Tel.: +32 229 67083; Inga Höglund – Tel.: +32 229 50698Julia-Henriette Bräuer – Tel.: +32 229 80707)

New opportunities for Europe’s leading innovators in the fields of Added-Value Manufacturing and Urban Mobility

Today, the European Institute of Innovation and Technology (EIT) is launching a Call for the creation of two new Knowledge and Innovation Communities: EIT Manufacturing and EIT Urban Mobility. The former will contribute to the development of a more sustainable and environmentally-friendly manufacturing process in the industrial sector. The latter will focus on smart, green and integrated transport. The two new pan-European partnerships of universities, research organisations and businesses will join the six existing Knowledge and Innovation Communities on climate (EIT Climate-KIC), digitisation (EIT Digital), food (EIT Food), health (EIT Health), renewable energy (EIT InnoEnergy), and raw materials (EIT Raw Materials). They will help to boost innovation in strategic sectors where Europe needs to build and maintain a competitive advantage. Tibor Navracsics, Commissioner for Education, Culture, Youth and Sport, responsible for the EIT, said: “The EIT Knowledge and Innovation Communities are part of Europe’s answer to the global challenges our societies face. It is only by innovating, investing in talent and developing solutions that we will be able to build resilient, sustainable and inclusive societies. Therefore I am looking forward to welcoming the new Knowledge and Innovation Communities in the fields of added-value manufacturing and urban mobility.” Read the EIT’s press release here. The EIT is an independent EU body set up to boost innovation and entrepreneurship across Europe – more details are available here. (For more information: Nathalie Vandystadt – Tel.: +32 229 67083; Joseph Waldstein – Tel.: +32 229 56184; Julia-Henriette Bräuer – Tel.: +32 229 80707)

Mergers: Commission clears acquisition of the Chapelfield Partnership by intu and LaSalle Investment Management

The European Commission has approved, under the EU Merger Regulation, the acquisition of joint control over the Chapelfield Partnership LP by intu properties plc (“intu”) and LaSalle Investment Management (“LaSalle”), all of the UK. The Chapelfiled Partnership, currently indirectly wholly owned by intu, owns and operates the Chapelfield Shopping Centre in Norwich, UK. intu is a real estate investment trust, largely focused on shopping centre ownership, management and development across the UK and, to a lesser extent, in Spain. LaSalle – a subsidiary of Jones Lang LaSalle Incorporated of the US – is a real estate investment management firm. The Commission concluded that the proposed acquisition would raise no competition concerns given the companies’ moderate combined market positions in the provision of real estate services in the UK resulting from the proposed transaction. The operation was examined under the simplified merger review procedure. More information will be available on the Commission’s competition website, in the public case register under the case number M.8720. (For more information: Ricardo Cardoso – Tel.: +32 229 80100; Maria Sarantopoulou – Tel.: +32 229 13740)

 

La Commission lance un appel à propositions pour les nouvelles campagnes de promotions des produits agro-alimentaires européens

Un appel à propositions pour une nouvelle campagne de promotion des produits agro-alimentaires de l’Union européenne s’ouvre aujourd’hui avec un budget de près de €170 million, en nette augmentation par rapport aux €142 million disponibles l’année dernière. Deux tiers de la somme seront utilisés pour promouvoir les produits de l’UE à travers le monde et à trouver de nouveaux marchés, en ciblant principalement des pays tiers à fort potentiel de croissance. Le Commissaire à l’agriculture Phil Hogan a dit: “l’UE est le plus grand exportateur de produits agro-alimentaires et la référence mondiale en ce qui concerne les produits alimentaires de haute qualité. J’ai eu l’occasion de constater de mes propres yeux l’intérêt des consommateurs et des entreprises pour les produits agroalimentaires de l’UE dans le cadre de mes nombreuses missions commerciales à l’étranger. Je me réjouis de ces nouveaux programmes de promotion qui, par le passé, ont ouvert la voie à de nouveaux candidats et ont accru notre visibilité dans le monde entier.” Au sein du territoire de l’Union, l’accent sera mis sur les labels de qualité existants: label bio, IGP, AOP, et sur les campagnes visant à promouvoir la consommation de fruits et légumes. Les organisations de producteurs et associations sectorielles peuvent envoyer leurs propositions via un portail dédié jusqu’au 12 avril. Un communiqué de presse dans toutes les langues est disponible en ligne. (Pour plus d’information: Daniel Rosario – Tel: +32 2 29 56185; Clémence Robin – Tel: +32 229 52 509)

 

Agriculture: the Commission approves new geographical indication from the Netherlands

The Commission has approved today the addition of a new product from The Netherlands to the quality register of Traditional Speciality Guaranteed (TSG). ‘Suikerstroop’ is dark brown syrup made of the syrupy liquid left behind during the production of sugar from sugar beet or sugar cane. It has a sweet taste due to its large sugar content (at least 70%) but is also a bit salty due to the minerals and other components from the sugar beet or sugar cane found in the syrup as a result of the production process. Historically, ‘suikerstroop’ is a by-product of sugar refining and it has been a much-used ingredient in traditional Dutch dishes, such as Groningse kruidkoek or Limburgse zoervleisj. A sauce made out of ‘suikerstroop’ called stroopsaus is also a recommended accompaniment for many traditional dishes. The scheme for traditional specialities guaranteed is to help the producers of traditional products to communicate to consumers the value-adding attributes of their product. A name can be registered as a traditional speciality guaranteed where it describes a specific product or foodstuff that results from a mode of production, processing or composition corresponding to traditional practice for that product or foodstuff; or is produced from raw materials or ingredients that are those traditionally used. More information: webpages on quality products and DOOR database of protected products.(For more information: Daniel Rosario – Tel: +32 229 56 185; Clémence Robin – Tel: +32 229)

Eurostat: Le taux d’épargne des ménages stable à 12,0% dans la zone euro

Au troisième trimestre 2017, le taux d’épargne des ménages a été de 12,0% dans la zone euro, stable par rapport au deuxième trimestre 2017. Le taux d’investissement des ménages a quant à lui été de 8,8% au troisième trimestre 2017 dans la zone euro, contre 8,7% au trimestre précédent. Ces informations, qui proviennent de la première diffusion de données, corrigées des variations saisonnières, sur les comptes européens trimestriels des secteurs, sont publiées par Eurostat, l’office statistique de l’Union européenne, et la Banque centrale européenne (BCE). Un communiqué de presse est disponible ici. (Pour plus d’informations: Annika Breidthardt – Tel.: +32 229 56153; Juliana Dahl – Tel.: +32 229 59914)

Eurostat: Le taux d’investissement des entreprises en baisse à 22,4% dans la zone euro

Au troisième trimestre 2017, le taux d’investissement des entreprises s’est établi à 22,4% dans la zone euro, contre 23,1% au trimestre précédent. La part des profits des entreprises s’est quant à elle située à 41,4% au troisième trimestre 2017 dans la zone euro, contre 41,0% au deuxième trimestre 2017. Ces informations, qui proviennent de la première diffusion de données, corrigées des variations saisonnières, sur les comptes européens trimestriels des secteurs, sont publiées par Eurostat, l’office statistique de l’Union européenne, et la Banque centrale européenne (BCE). Un communiqué de presse est disponible ici. (Pour plus d’informations: Annika Breidthardt – Tel.: +32 229 56153; Juliana Dahl – Tel.: +32 229 59914)

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