The government will legislate to create this new advocate which will have the power to stand up for consumers, ensuring they get the right treatment from mobile, broadband, pay-TV, and landline providers.

This brings Telecoms in line with other essential services sectors, such as energy, water, post or transport which already have dedicated, independent and well-funded consumer advocates.

Well-resourced consumer advocacy plays a vital role in markets. The new advocate will:

• Conduct research and use it to highlight areas where the consumer experience can be improved

• Represent consumers in key policy and regulatory debates, as the rollout of full fibre broadband and 5G mobile technology gathers pace

• Provide direct support and advice to consumers, particularly the most vulnerable, who can struggle to engage with what is an increasingly complex market, as the Extra Help Unit does in the energy sector

• Work directly with industry to help them improve consumer outcomes, for example by bringing together industry best practice

• Support our digital connectivity ambitions by running campaigns to help consumers get the best deals and upgrade to better and faster services, similar to the Big Energy Saving Week

Minister for Digital Margot James said:

“It’s clear that some mobile and broadband customers are vulnerable to unfair business practices.

“We’ve already strengthened Ofcom’s powers to improve outcomes for consumers but a strong, independent consumer champion will empower customers and hold telecoms companies to account, as well as working with them to drive improvements in their services.

“The consumer advocate will help deliver a Britain that works for everyone putting more money into the pockets of ordinary working people.”

The Department for Digital, Culture, Media and Sport (DCMS) will launch a consultation outlining further details over the summer, including options for creating the new advocate and how it could be funded.

As part of its modern Industrial Strategy, the Government is committed to improving consumer confidence alongside continued investment in the roll out of faster, more reliable broadband and mobile technologies across the UK.

Telecoms consumers are getting increasingly good value for money with the geographical coverage of faster and more reliable broadband and mobile networks increasing, and average monthly spending falling over the last decade. However, issues with the consumer experience in the sector remain, including the existence of a number of unfair practices, including:

• People still being charged for handsets that they have already paid off, with Ofcom estimating UK mobile customers could be overpaying by up to £330 million each year

• Loyal broadband customers paying a ‘loyalty penalty’ of nearly £1 billion each year according to the CMA

• The Institute of Customer Service Satisfaction Index revealing telecommunications and media consistently compares poorly against other markets, ranking second last in January 2018 and third last in January 2019, ahead of Utilities and Transport

• Households that sign up to combined TV and broadband packages being hit with loyalty penalties of up to almost £700 a year, according to Which?

Freedom of Religion or Belief (FoRB) intersects with many other human rights. Where FoRB is under attack, other human rights are often threatened too.

The UK remains deeply concerned about violations of Freedom of Religion or Belief in many parts of the world. This year alone, we have seen a staggering number of attacks on places of worship: from the Philippines to Burkina Faso; New Zealand to Sri Lanka. All faiths and beliefs are vulnerable, and there is an urgent need to strengthen efforts to protect and promote the right to FoRB for all individuals.

The Resolution, tabled by Poland, marks an important step taken by the international community to defend the right to FoRB, and shows solidarity with victims of violence who are targeted because of their faith or belief.

The Resolution raises awareness within the international community of the scale of violence motivated by intolerance, and it promotes inter-religious and intercultural dialogue. It also encourages States to provide support and assistance to victims and their families.

The Prime Minister’s Special Envoy for Freedom of Religion or Belief, Lord (Tariq) Ahmad of Wimbledon, said:

I welcome the adoption of the Resolution tabled by Poland. Violence and discrimination based on religion or belief blight the lives of millions of people around the world.

Protecting the right of people to practise their faith, or to have no faith at all, is an ongoing battle. No country is immune from intolerance.

I am proud that the UK co-sponsored this important resolution and call on all states to maintain momentum on combating intolerance and discrimination based on religion or belief.

On 28 May, the UK joined 87 other states in co-sponsoring a United Nations resolution establishing 22 August as an international day commemorating victims of acts of violence based on religion or belief.

The Indicators of Integration framework is a resource for local authorities, charities and those working with groups in society at risk of poor integration.

The framework has been produced by the Home Office in collaboration with a group of leading academics and with input from local authorities, charities and from refugees themselves. It provides practical ways to understand and measure the integration of refugees and migrants.

Local authorities, charities and academics will come together today at a launch event in London to explore how best to use the framework and accompanying toolkit.

Immigration Minister Caroline Nokes said:

The UK has a proud history of providing protection to those that need it and we are committed to supporting individuals integrate and rebuild their lives here.

This important report will help organisations across the UK meet the vital needs of refugees and migrants as they make this country their home.

The academic team who worked on the report said:

We welcome this new framework, which builds upon our previous work and the growing evidence of how these factors shape the experience of integration, as a potentially powerful tool to inform those working with refugees and migrants in the UK and, indeed, globally.

The indicators represent the most comprehensive approach yet to capturing the multi-dimensionality and multi-directionality of integration.

By using the framework, organisations can design more effective integration strategies, monitor services and better evaluate progress.

Professionals will be able to use the framework to develop strategies and assess the effectiveness of integration based on fourteen key areas, such as work, education, housing, health and culture. They will also have access, through the accompanying toolkit, to common questions and tools for measuring impact.

It will allow for a more joined-up approach across local, regional and national programmes to better understand integration outcomes over time and facilitate the understanding of good practice.

Further information on the framework

• the team of academics includes Alison Strang (Queen Margaret University), Linda Morrice (University of Sussex), Jenny Phillimore (University of Birmingham) and Lucy Michael (Ulster University)
• the government’s integrated communities action plan defined integration as ‘communities where people, whatever their background, live, work, learn and socialise together, based on shared rights, responsibilities and opportunities’

The 14 key domains of integration are:

1. work
2. education
3. housing
4. health and social care
5. leisure
6. social bonds – with those you share a sense of identity
7. social bridges – with people from different backgrounds
8. social links – with institutions
9. language and communication
10. culture
11. digital skills
12. safety
13. stability
14. rights and responsibilities

HMS Queen Elizabeth, the nation’s future flagship, will deploy in late summer for the eastern seaboard of the US, including a port visit in the Washington area where she will host the Atlantic Future Forum.